Studio Policies
Welcome to LNK Pilates! We are a small Studio owned and operated by Stephanie Kafonek and Brenda Liscinsky. We offer certified instruction, top of the line STOTT PILATES™ equipment and competitive pricing in a warm and caring environment. To keep our prices as low as possible without making us crazy, we need your help. Please adhere to the following guidelines:
- We recognize that cancellations are inevitable and we offer a generous make-up policy. Our classes run in 8-week blocks. Any missed classes may be made up within the current schedule but MAY NOT be carried over to the next schedule. Please notify us 48 hours in advance to avoid charges for the class. If at all possible, please give us one-week notice. Last minute cancellations do not give us enough time to fill the spot with other clients needing make-up classes. Remember, our class size is small and the Studio is busy. If everyone co-operates, we will be able to accommodate the needs of all our clients!
- To cancel and re-schedule your class, please e-mail us at LNKPilates@gmail.com or contact directly
Brenda
443 414 8769
blis79@hotmail.com
or Stephanie
443 286 8440
sdkafonek@gmail.com
- We cannot guarantee availability for make-up classes. If you are registered for a 75 minute class, make-ups may need to be in a 50 minute class (no refund issued).
- Payment for the entire session is expected at the time of registration in order to reserve a space in the class. Clients opting to drop-in to classes rather than register in advance, must place a credit card on file regardless of whether payment is made with cash, checks or credit cards. Your credit card will be charged at the time of service or in accord with the above cancellation policy. Registration for new sessions will be done on a first come first serve basis starting two weeks in advance of a new session start.
- We will notify you by email three hours in advance of classes for Studio closing for adverse weather conditions or other issues requiring the Studio to be closed. Make-ups are allowed for missed classes due to adverse weather.
- Participants engaging in Private or Duet Sessions must give 12-hour notice of cancellation to avoid being charged for the session. Please contact the instructor directly to cancel and arrange the make-up session.
- Clients are not allowed to wear shoes while exercising on equipment. We recommend socks with grippers on the bottom.
- No food or drink is allowed in the Studio other than water.
- LNK Pilates is independent of Merritt but located within the Cranbrook Merritt facility. You do not need to be a Merritt member to use the Studio. If you are not a member of Merritt, please sign-in at the front desk upon arrival and proceed to the Studio. Please refrain from using any Merritt equipment during your visit. The Merritt Kids Zone IS available to Merritt non-members.